Q: What should I do if I forget my account or password for the application platform?
A: You can reset your account or password. Please log in to the **"Foreign Professional Talent Application Platform"** and click "Forgot Account?" or "Forgot Password?"
If you still encounter problems, please provide a copy of your Gold Card or passport and contact the National Immigration Agency at a378liu@immigration.gov.tw.
Q: How can I update the email address for my Employment Gold Card application?
A: On the application platform "Foreign Professional Talent Application Platform," click "Account Maintenance" and "Basic Information Maintenance"** to update your email address.Click on "Account Maintenance" and "Basic Information Maintenance" to make changes. (Image/Source: Taiwan Employment Gold Card Office website)
Q: What should I do if I still cannot log into the platform after resetting my account and password?
A: This issue may occur if you use special characters in your account or password settings, or if your email address cannot be recognized by the National Immigration Agency (e.g., using a mainland Chinese email or encrypted email).
In such cases, you should choose **"Register Account"** to create a new account using a username and password without any special characters.
Q: How do I select the last date I was issued a visa?
A: If you need to select a date before 2012, first click 2012, then click the dropdown menu again to reveal earlier years. If you are unsure of your visa issuance date, please contact the Bureau of Consular Affairs.
Q: How do I fill in my previous residence permit number in Taiwan?
A: Follow these steps:
Progress Tracking → Supplementary Documents List → View → Modify → Residence Application → Unified Certificate Number (Optional)
★Taiwan's Unified Certificate Number has both old and new formats. The old format consists of 2 letters followed by 8 digits; the new format consists of 1 letter followed by 9 digits. If you held an old format but have been issued a new format, use the new format for your application.
★If you are not a Hong Kong or Macau resident, the **UI No.** refers to your ARC number.
Q: How do I fill in my residence address?
A: You need to select the city and district where you live, then fill in the address outside the city and district in the final field. Refer to the attached image.You need to select the city and district where you live and fill in the address outside the city and district in the final field. (Image/Source: Taiwan Employment Gold Card Office website)
Q: What should I do if I cannot submit my Employment Gold Card application?
A:
- ★ Use Google Chrome or Firefox (avoid using Safari).
- ★ Do not use special characters in your account name.
- ★ Ensure that each page of the Employment Gold Card application is saved successfully.
- ★ Check that all required fields (marked with a red asterisk) are filled.
- ★ Verify that your passport photo and supporting documents are uploaded successfully. Passport photos must be 413 pixels wide and 531 pixels high. Supporting documents must be uploaded in PDF format.
- ★ Upload a single PDF file containing all documents (maximum 1024KB). If you are unfamiliar with merging or compressing PDF files, several open-source PDF editors online (e.g., SnapFiles or ILovePDF) can assist.
- ★ Shorten the file name of your PDF if it is too long, then try uploading again.
- ★ Check if a new page has opened in your browser; be mindful of the 30-minute logout countdown at the top-right corner of the platform.
- ★ If you are logged out, log back into the Foreign Professional Talent Application Platform.
- ★ Ensure your documents are not encrypted.
- ★ Clear your browser's history, cache, and cookies.
If you still cannot submit your application, please contact the National Immigration Agency at a378liu@immigration.gov.tw.
Related Links:
Foreign Professional Talent Application Platform: [Link](https://coa.immigration.gov.tw/coa-frontend/four-in-one/entry/main?lang=zh)