Handling affairs at land offices often involves unfamiliar procedures, unclear document requirements, and repeated inquiries, along with waiting time on-site. New Taipei City has recently introduced AI-powered counters at nine land offices, integrating inquiry and application into a single system. This allows visitors to quickly access needed information while reducing repeated questions and waiting time.

The service focuses on voice interaction, enabling users to ask land administration-related questions directly, such as procedures, required documents, and application methods. The system provides real-time responses and also supports Chinese and English translation, making communication easier for speakers of different languages. This is especially helpful for first-time users or those unfamiliar with the process.

For application services, the AI counters integrate existing self-service functions, including form completion and applications for first- and second-category transcripts. By following system guidance, users can reduce errors and avoid repeated visits for corrections, while also helping distribute peak-hour crowds and improve overall service efficiency.

The system has completed testing and is now officially in operation, with all land offices offering on-site experience. Visitors can try the system during their visit to become familiar with the process. The service scope may be expanded in the future, and further details are available on the official website of the New Taipei Land Administration Department.