According to California News Times, India’s catastrophic second Covid-19 wave is the ultimate real stress for the global services industry as companies work to continue their back office operations in a widespread infection and overwhelming healthcare system.
India is the world’s leading back-office hub, with nearly 4.5 million people working in the Philippines and other industries with more than 1.2 million workers, from answering customer service calls to software development to mortgage processing. It is far superior to other companies.
Challenges for global services industries as India faces second COVID-19 wave. Image courtesy of Ministry of Electronics& Information Technology, Government of India.
lay projects, and even build their own treatment facilities for their employees.
California News Times says, Vishal Sikka, former CEO of Infosys and director of Oracle, a US technology company with 45,000 employees in India, said:
The pandemic was already upsetting the industry when India’s sudden blockade of the state last year forced the sector. Transition to working from home Virtually overnight. “But now, with the turmoil, this seems more serious. It feels even worse,” Sikka said. “It’s just the number of people who get sick.”
California News Times mentions, global banks and tech companies, from Goldman Sachs to Google, also have their own in-house operations, with more outsourcers such as Infosys and Tata Consultancy Services.
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However, the country has been hit by a second wave of pandemics, with an average of 270,000 people infected in seven days and an average of 4,100 deaths per day. Both are considered to be a significant underestimation.
India has become an integral part of global enterprises, but executives say the crisis poses a risk to its model. Image courtesy of the Hindu.
India has become an integral part of global enterprises, but executives say the crisis poses a risk to its model. Companies are forced to move their jobs abroad, delay projects, and even build their own treatment facilities for their employees.
California News Times says, Vishal Sikka, former CEO of Infosys and director of Oracle, a US technology company with 45,000 employees in India, said:
The pandemic was already upsetting the industry when India’s sudden blockade of the state last year forced the sector. Transition to working from home Virtually overnight. “But now, with the turmoil, this seems more serious. It feels even worse,” Sikka said. “It’s just the number of people who get sick.”
California News Times adds, Vinod AJ, general secretary of the IT Employees Forum, an industry group, said the burden became unmanageable for many workers. “The problem is that not only they but their families are affected,” he said. “Many companies want 24-hour support [clients in] The United States and other parts of the world. They cannot provide that much support.”
Consultant Sid Pai states that no business is exempt. “Goldman Sachs, Accenture, TCS and Infosys affect all businesses, regardless of size or country of origin,” he said.
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