As of the end of February 2023, the number of new immigrants in Taiwan was around to 580,000, according to data from National Immigration Agency of the Ministry of the Interior. Some insurance firms are likewise bullish about new immigrants in Taiwan and want to provide them additional insurance privileges there. Insurance firms introduced translation services for their APPs in the following 8 languages: English, Japanese, Korean, Thai, Vietnamese, Indonesian, Malay, and Burmese. Customer service agents that speak Thai, Indonesian, and Vietnamese will be added in the future. Let there be no impediments to communication for the new immigrants who handle insurance business at the counter.
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To remove communication barriers, the insurance firm hires customer service representatives who speak Southeast Asian languages.Photo reproduced from freepik
Vietnamese new immigrants are the most, followed by Indonesians, according to insurance firms' internal statistics on their covered new immigrants. The insurance firm has noticed that many new immigrant policyholders still prefer in-person conversations and more in-depth communication, so it plans to hire 2 to 3 overseas Chinese speakers of Thai, Vietnamese, Malay, or Indonesian in each service center in the near future. It is intended that as soon as feasible, customer service representatives with expertise in Southeast Asian languages, a passion for providing excellent customer service, and those qualities would be available.
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