Unified ID Numbers for Foreign Residents: Health Insurance and Medical Consultation Q&A

Question: After replacing my ARC number, do I need to reissue my NHI card? Is there a fee for reissuing? Who can I contact for related inquiries?
Answer:

• From January 1, 2022, the National Health Insurance Administration (NHIA) will compare your data with the Ministry of the Interior's Immigration Department and will update your NHI insurance information accordingly. They will issue a new NHI card with the updated ARC number for free, using the photo from your residence certificate.
• If you have reissued a new ARC number NHI card after January 1, 2022, and paid a handling fee, you can apply for a refund from the NHIA.
• If you have updated your ARC with a new number in 2021 but have not changed your NHI insurance information or reissued your NHI card, the NHIA will update your insurance information and issue a new ARC number NHI card for free.
• Due to global chip supply and demand issues, from July 2022, NHIA has temporarily suspended the proactive re-issuance of NHI cards with the new ARC numbers. They will reassess whether to resume the service based on chip supply conditions.
• Before receiving your new ARC number NHI card, your current NHI card with the old ARC number can still be used normally for medical appointments or vaccinations. There is no need to worry about your rights being affected.
• If you urgently need to reissue your NHI card before receiving the new one, you can apply in person at the NHIA regional service desks.
• For related inquiries, please contact the NHI hotline at 0800-030-598 or call 02-4128678 on a mobile phone for assistance.

Question: After updating to the new ARC number, will my NHI information automatically change? Who can I contact if I have related questions?
Answer:

• If you updated to the new ARC number in 2021 but did not update your NHI insurance information or NHI card, the NHIA will automatically update your insurance information and issue a new ARC number NHI card for free starting January 1, 2022.
• Due to global chip supply issues, from July 2022, the NHIA has temporarily suspended the proactive update of NHI insurance information and issuance of NHI cards with new ARC numbers. This service will resume based on chip supply conditions.
• Before receiving your new ARC number NHI card, your current NHI card with the old ARC number can still be used for medical appointments and vaccinations without any impact on your rights.
• If you need to reissue your NHI card urgently before receiving the new one, you can apply at the NHIA regional service desk.
• For related questions, contact the NHI hotline at 0800-030-598 or call 02-4128678 on a mobile phone for assistance.

Question: After updating to the new ARC number, do I need to change to the new NHI card? Can I continue to seek medical care or use the NHI EasyCard APP without changing it?
Answer:

• You should apply for a new NHI card if you are insured under the new ARC number.
• If you are still insured under the old ARC number and holding the old NHI card, the NHIA will automatically update your NHI insurance information and issue a new ARC number NHI card starting January 1, 2022.
• Due to global chip supply and demand, the NHIA has temporarily suspended proactive updates and re-issuance of NHI cards for new ARC numbers from July 2022. The resumption of this service will depend on chip supply conditions.
• If you urgently need to reissue your NHI card before receiving the new one, you can apply at the NHIA regional service desk.
• If you have updated to the new ARC number and received a new NHI card, you should re-register for the "NHI Card Online Service" using the new NHI card and bind it to the "NHI EasyCard | Health Passbook" APP. You will be able to access previous medical records and information after binding and logging in.
• For related questions, contact the NHI hotline at 0800-030-598 or call 02-4128678 on a mobile phone for assistance.

Q: After updating to the new ARC number, I previously registered the "NHI EasyCard" APP using the old ARC number. Should I log in with the new or old ARC number? Can I access previous data after logging in? If I have related questions, who should I contact?

A:

• If you have updated to a new ARC number residence card but are still insured under the old ARC number, you can continue to log in to the "NHI EasyCard" APP with the old ARC number and access previous data.
• If you have updated to a new ARC number residence card and have also updated your NHI insurance with the new ARC number and received a new ARC number NHI card, you should re-register with the new ARC number NHI card and bind the "NHI EasyCard" APP to access previous data.
• For related questions, please contact the NHI hotline at 0800-030-598 or call 02-4128678 on your mobile phone for assistance.

Q: After updating to the new ARC number, can I log in to my "NHI EasyCard" APP with the new ARC number? Can I access previous data after logging in? If I have related questions, who should I contact?

A:

• If you have updated to the new ARC number residence card, updated your NHI insurance with the new ARC number, and received a new ARC number NHI card, you should re-register with the new NHI card and bind the "NHI EasyCard" APP to access previous data.
• For related questions, please contact the NHI hotline at 0800-030-598 or call 02-4128678 on your mobile phone for assistance.

Q: After updating to the new ARC number, will it affect my use of the "NHI Card Online Service Registration"? If I have related questions, who should I contact?

A:

• If you have received a new NHI card issued by NHIA or applied for it yourself, please re-register for the "NHI Card Online Service Registration" using the new NHI card and bind it to the "NHI EasyCard | Health Passbook" APP. After binding and logging in, you will be able to access previous medical records and related data.
• NHI inquiry hotline: 0800-030-598 or call 02-4128678.

Q: After updating to the new ARC number, if I change to the new NHI card, will my previous medical records on the "NHI EasyCard" APP still exist?

A: After updating to the new NHI card, you can register and log in to the "NHI EasyCard" APP using the new ARC number NHI card to access previous medical records and related data.

Q: After changing to the new ARC number, will my medical records be synchronized? If I have related questions, who should I contact?

A: Medical records will be synchronized. After changing to the new ARC number, healthcare providers can access the medical records of the old ARC number through the NHI cloud query system; individuals can also access the old ARC number's medical information through the Health Passbook. For inquiries, please contact 02-27065866 ext. 2680, Ms. Chen.

Q: After updating to the new ARC number, will my previous appointment records made with the old ARC number still be available? If I have related questions, who should I contact?

A: Since each healthcare provider has different appointment systems, whether the old ARC number appointment records will be available after updating to the new ARC number depends on the system design of each healthcare provider. If there are related appointment inquiries, it is recommended to contact the specific healthcare provider's hotline directly.

Q: After updating to the new ARC number, can the hospital's online appointment or check-in system be used? If I have related questions, who should I contact?

A: Each healthcare provider has different appointment and check-in systems. Most providers' service providers have updated the programs, and the online appointment or check-in systems can be used normally. If you have related questions, it is recommended to contact the healthcare provider's hotline directly.

Q: After updating to the new ARC number, should I log into the "NHI EasyCard" APP using the new or old ARC number? Will I be able to access previous records after logging in? Who can I contact for related questions?

A:

• If you have updated to a new ARC number on your residence permit but are still insured under the old ARC number, you can continue to log in to the "NHI EasyCard" APP using the old ARC number and access your previous records.
• If you have updated to a new ARC number on your residence permit and switched your NHI insurance to the new ARC number, you should re-register with your new ARC number NHI card, bind it to the "NHI EasyCard" APP, and log in to access your previous records.
• For further questions, please contact the NHI hotline at 0800-030-598 or call 02-4128678 from a mobile phone for assistance.

Q: After updating to the new ARC number, can I use my "NHI EasyCard" APP with the new ARC number? Will I be able to access previous records after logging in? Who can I contact for related questions?

A:

• If you have updated to a new ARC number on your residence permit, changed your NHI insurance to the new ARC number, and received a new NHI card, you should re-register with the new NHI card and bind it to the "NHI EasyCard" APP. After logging in, you will be able to access your previous records.
• For further questions, please contact the NHI hotline at 0800-030-598 or call 02-4128678 from a mobile phone for assistance.

Q: After updating to the new ARC number, will it affect my use of the "NHI Card Online Service"? Who can I contact for related questions?

A:

• If you have received a new ARC number NHI card issued by the NHIA or applied for it yourself, please re-register for the "NHI Card Online Service" using the new NHI card and bind it to the "NHI EasyCard | Health Passbook" APP. After binding and logging in, you will still be able to access previous medical records and information.
• For further questions, please contact the NHI hotline at 0800-030-598 or call 02-4128678 from a mobile phone.

Q: After updating to the new ARC number and changing to the new NHI card, will my previous medical records on the "NHI EasyCard" APP remain?

A: After updating to the new NHI card, you can register and log in to the "NHI EasyCard" APP with the new ARC number NHI card and access your previous medical records and information.

Q: After switching to the new ARC number, will my medical records be reconciled? Who can I contact for related questions?

A: Medical records will be reconciled. After switching to the new ARC number, healthcare institutions logging into the NHI medical information cloud system can access the medical records under the old ARC number. Individuals accessing their Health Passbook will also be able to view their medical records under the old ARC number. For further questions, please contact Ms. Chen at 02-27065866 ext. 2680.

Q: After updating to the new ARC number, will my previous appointment records made with the old ARC number still be available? Who can I contact for related questions?

A: Due to different appointment systems at each medical institution, whether you can access old ARC number appointment records after updating to the new ARC number depends on the design of each institution's system and its information provider. For appointment-related inquiries, please contact the respective medical institutions directly.

Q: After updating to the new ARC number, can the hospital’s online appointment or check-in system still be used? Who can I contact for related questions?

A: Each medical institution has different appointment and check-in systems. Most hospitals' information providers have modified their programs, allowing the online appointment or check-in system to function normally. For further questions, please contact the respective medical institutions directly.When the New ARC Encounters the Old NHI Card Number - Hospital Edition (Photo / Sourced from the National Health Insurance Administration Website)