According to statistics from the Ministry of the Interior, the number of new immigrant families in Taiwan has exceeded one million. This diverse group, coming from various cultural backgrounds, has injected new economic and cultural vitality into Taiwanese society. However, due to language and comprehension barriers, they often cannot access complete information when it comes to insurance products.
Farglory Life, in collaboration with the Taiwan New Immigrants Family Growth Association, has launched a multilingual interpretation service at its customer service centers in Taipei, Taichung, and Kaohsiung. The service offers interpretation in nine languages, including Vietnamese, Malay, Thai, Indonesian, Burmese, Filipino, Japanese, Korean, and English, to help new immigrants overcome language barriers. This allows them to better understand insurance-related matters such as policy changes, claims applications, and product consultations, and receive personalized insurance planning and services that best suit their needs.
The multilingual interpretation service is very convenient to use. Customers can leave a message on the official website to make an appointment or call Farglory Life’s customer service hotline at 0800-083-083. Farglory Life will then arrange for professional interpreters to provide real-time interpretation services at the designated time. Whether it's for policy changes, policy loans, premium payments, policy consultations, claims applications, or product consultations, the interpreter will help facilitate communication, giving customers a sense of confidence and reassurance.
Farglory Life has always upheld the principle of fair customer treatment. To cater to different customer needs, they have introduced barrier-free web pages, senior-friendly service counters, and sign language video translation services, striving to ensure that every customer can enjoy a considerate service experience. These measures have earned them recognition from the authorities as one of the top 25% in fair customer treatment for two consecutive years. Farglory Life stated that they will continue to innovate their services in the future, promote inclusive finance, and uphold the concept of “treating customers like family” to care for every financial consumer.
