Q: Can I use EZWAY for real-name authentication after switching to the new format ID number?
A: Starting from March 30, 2021, foreign nationals with residence permits (for work, study, family reunification, etc.) in Taiwan, regardless of the old or new ID format, can download the EZWAY APP for real-name registration and use its convenient customs clearance services.
Q: Whom should I contact for questions related to EZWAY real-name authentication?
A: For real-name authentication information, please refer toMinistry of Finance Customs Administration WebsiteFor APP technical issues (registration errors, forgotten account/password, setting operations, etc.), contact Trade-Van Information Services Co. (02-77352812, 02-26551188). For regulatory issues, contact the Clearance Affairs Division of the Customs Administration (02-25505500 ext. 2530~2544).